Many people successfully set-up MYOB themselves and there are various features of the product that are designed to help you do this.  These include a detailed (and readable) manual, a quick start guide, on screen help and 30 days free telephone support from the date of registration.  When the 30 days expire you can take out an annual telephone support contract.

  Other people decide that they need some help when they start using
  MYOB. This can be for various reasons such as the relative
  complexity of the business or lack of time etc.  One of the main
  areas where people often need help is with the incorporation of
  amounts from previous trading periods into a new MYOB file,
  examples being unpaid customer and supplier invoices and closing
  balances from their last annual accounts.  Another important area is
  the ‘bank reconciliation’ process where bank receipts and payments
  on MYOB are matched to those on bank statements. It is a basic
  process that really has to be mastered as it is a major contributor to
  an accurate MYOB file.  

The objective with MYOB training is, firstly, to set up MYOB correctly and in a way that is appropriate for your business. Secondly to give users a sound grasp of the routines they will need to follow to ensure that your datafile is accurate and up to date.

We usually carry out MYOB training at client's premises and normally on a one to one basis. This helps to ensure that MYOB is tailored to your specific requirements and only the relevant parts of MYOB are covered. Obviously the time required is dependent on the size and complexity of the business as well as the extent to which the features of MYOB are used. For example if payroll or stock recording are going to be used extra time may be required.

The first step is normally setting up the profit & loss and balance sheet account headings which will reflect any specific requirements that users have. The next stage is to work through the various accounting routines that are relevant to the business e.g. sales invoicing, cash received from customers, supplier invoices and payments etc. We normally do this with the client's own data so the accounting records are brought up to date at the same time. It also means that procedures for any types of transactions that are specific to the business are covered.

After the initial training we can provide any subsequent help that is required via additional visits, telephone support or remote access.